IBTN Conference 2020 – Refund Policy

Thank you for registering for the 2020 IBTN Conference.

Refunds for Conference Registration and Networking Dinner Event Tickets

We issue refunds for conference registration fees and dinner event tickets provided that the request for refund is received before 11:59 p.m. on May 15, 2020 (EST). No refunds will be issued after this date. A $50 (CAD) administration charge will apply and will be subtracted from the reimbursement amount. Please note that sale taxes and transactions fees charged by the Grenadine payment system are not reimbursable.

To apply for a refund, please email us the details of your request to help@ibtnetwork.org and include the confirmation number (indicated on your Grenadine payment confirmation email) and the email address used during registration. Only cancellation requests received in writing at the above-mentioned email address will be processed.

We will process refund requests and refunded amounts will be credited to the credit card used for the purchase. The refund should appear within 3 to 10 days of your request but may vary depending on your credit card issuer’s policies and the administrative hold period established by Concordia University’s Grenadine payment system.

Contact us

If you have any questions about our Refund Policy, please contact us at help@ibtnetwork.org.